Microsoft have called me. ( No, they have not ) - ** PLEASE READ **

Here is a warning I ran in the Hadleigh Community news a few years ago. It is even more relevant today.

'Over the past 8 - 10 weeks I have been called out to various people in the local area who have been phoned by a company claiming that "your home computer has a virus". Their claim is that Microsoft have informed them you have a virus and they have been instructed to call you and remove the virus. Many people have paid up to £199.99p and then allowed the company to access their machine remotely ( remote access ). With this remote access open on your p.c. you allow them into your machine free to do look at, and do, whatever they choose. Many people have said they have been logged on for as long as 3 hours, you only need a few minutes to gain records to your history etc.

After this you will then need to inform your bank and credit card companies of what has happened to prevent fraud, if it's not too late already.

If you have had this service offered to you and taken it, then please contact me. If you receive a phone call offering you this service, please hang up on them, they are persistent so please do not be worried about hanging up on them, and there is no way of them knowing any of the information they mention. '

Hope this information is of use.

 

Final Windows 10 Upgrade update. 19/09/2015

With over 110 installations now achieved I can honestly say that an upgrade has never been more successful than moving to Windows 10.

I have had lots of phone calls asking me ' why cant I do this update myself ? ' . I always reply ' you can but please refer to my blog for possible issues ' If you are confident that you have backed your data up, emails, pictures, documents and drivers etc and if you have a ' non standard ' tower ensure you have what's needed then its up to you. I have had about 10 machines and a few more phone calls from people updating themselves, some of which have crashed, some have lost data and some have had success but find that its knocked something else out.

I have been sent various emails about other ways to upgrade by viewing post's from American forums etc. I offer the service how I feel it should be done and proven with a 100 machines achieved, but if you wish to find another way then it is your choice.



 Here are some of the issues I have found but I have of course put right and any recommendations needed.

• Printer / Scanner drivers / communications lost
• Unable to send emails after upgrade in outlook
• Slow start up and show downs due to further updates
• Loss of small data files ( always back up first )
• A small amount of pc's cannot be upgraded but it states that your upgrade is ready
• More memory is a must if you are running below 3gig
• Edge favourites cant be organised as yet
• The world's ' favourite ' virus programmes causing the update to fail or crash
• Possible problems with SD cards and camera's causing problems with importing pictures ( updated 23/08/2015 I have yet to find this a problem on the pc's I have revisited )
• Some older programmes that run in 8 not running in 10 ( can usually be made to work )
• A few people saying that the layout has changed from a Windows 8 / 8.1 computer that I had worked on ( upon a revisit its the colour of the task bar that has changed )
• Duplicates of photos displayed in Picasa ( these are just the backup created to protect your original pictures )
• Some Windows upgrades cannot be done in your home if your speed of broadband is slow.
• A loss of sound on a few Pc's ( these just need reinstalling and is now checked at my office )
• Windows games no longer available in the traditional way. You either must sign up for a Microsoft account or simply search for Solitaire etc to play online.
• Loss of contact in Windows mail not coming over from Windows 8.1
• Windows updates updating ' non genuine ' software.

Regards

Neil Bevis

New Feedback arrived. :)

We purchased a laptop from Neil a few years ago and received a superb service, so I knew he was the man for the job when my son asked for a desktop Pc. Neil explained all we needed to know and gave some excellent advice and tips. Within 10 days our sons Pc was up and running, Neil built the Pc and then installed at a time that suited us, fantastic service. Will most definitely recommend Home Computer Services to family and Friends.
Rachael E
Hadleigh


As a retired couple and I being registered severely sight impaired, the computer has never been used with great confidence. But Neil has brought to us that self-assurance and level-headedness to cope with the IT world of today. Making changes and up dates over the years to accommodate my deteriorating sight has been carried out with an expertise which has been so appreciated. Neil's confidence, patience and understanding are the most valuable items users of Home Computer Services are buying. The technical knowhow is pretty good too!
Peter & Susan H
Hadleigh


Just to say thanks for sorting out our laptop problem last month, all is going well with it. We always know you will get back to us when we leave you a message.
Gloria, Terry & Phillip P
Hadleigh


Many thanks for the prompt response to this and my earlier quires.
I was very please with the initial visit when you sorted out the Laptop. You didn't blind me with computer speak, were very quick, professional and with reasonable charges. What more could I ask!
Bryan W
Long Melford

Windows 10 upgrade. The story so far ! ( UPDATED 29/08/2015 )

With the first full week of Windows 10 upgrades under my belt and can honestly say that it has gone as expected.

With no real issues that cant be put right it proving to be a complete success. Here are some of the issues I have found but I have of course put right and any recommendations needed.

• Printer / Scanner drivers / communications lost
• Unable to send emails after upgrade in outlook
• Slow start up and show downs due to further updates
• Loss of small data files ( always back up first )
• A small amount of pc's cannot be upgraded but it states that your upgrade is ready
• More memory is a must if you are running below 3gig
• Edge favourites cant be organised as yet
• The world's ' favourite ' virus programmes causing the update to fail or crash
• Possible problems with SD cards and camera's causing problems with importing pictures ( updated 23/08/2015 I have yet to find this a problem on the pc's I have revisited )
• Some older programmes that run in 8 not running in 10 ( can usually be made to work )
• A few people saying that the layout has changed from a Windows 8 / 8.1 computer that I had worked on ( upon a revisit its the colour of the task bar that has changed )
• Duplicates of photos displayed in Picasa ( these are just the backup created to protect your original pictures )
• Some Windows upgrades cannot be done in your home if your speed of broadband is slow.
• A loss of sound on a few Pc's ( these just need reinstalling and is now checked at my office )
• Windows games no longer available in the traditional way. You either must sign up for a Microsoft account or simply search for Solitaire etc to play online.
• Loss of contact in Windows mail not coming over from Windows 8.1

Regards

Neil Bevis

My Windows 10 upgrade has crashed !

If you have attempted the Windows 10 upgrade and your computer is now in any of these situations.

• The screen is blank but the Pc is on.
• It has got stuck at % and has been for sometime.
• The upgrade was successful but now my printer / web cam etc does not work.
• If you are running Norton / Kapersky / Avira or Mcafee antivirus
• You have appeared to have lost all your data.
• Your email no longer responds.
• Dvd's no longer play.

Or any other error then please contact me. On no account turn off your PC if it is stuck in the middle of the Windows 10 upgrade.

Neil

Now taking booking's for the Windows 10 upgrade.

From W/C August 10th for two weeks ( NOW EXTENDED DUE TO DEMAND )  I am taking bookings for the FREE upgrade from Microsoft to Windows 10.

The process will require two visits in the same day. One in the morning to start the process off and the other one in the afternoon to complete the upgrade.

I am happy to work on more than computer at any one time but they must all be available at the same time.

I am charging a set fee for this upgrade as follows.

If your laptop or Pc desktop is dropped off to me in my office in the morning, it will be complete the same day and providing you collect it will be a set price of £40.00 for one or £60.00 for two. This also includes a mini service and junk removal.

For me to visit you in your home offering you the same details as above is £50.00 for one machine or £70.00 for two.

Outside of Hadleigh fee's will vary depending upon distance.

01473 829552

07815 795662

Enjoy Windows 10 and the ease of use it offers.

:)

Free upgrade to Windows 10

22/06/2015

Windows 10 Update.

You should have this Windows icon now showing at the bottom right hand corner of your screen as shown.

If you have not done so already, simply click on the icon and RESERVE your free Windows 10 upgrade. It will be released July 29th. Please remember, you do not have to upgrade even if you have reserved it. Please refer to details below.





As you have probably read Microsoft are to offer a free upgrade to Windows 10 within a year from launch. If you qualify for the free upgrade, details can be found here.

http://windows.microsoft.com/en-us/windows-10/about

However,  here are some tips if you decide to take up the offer.

• Ensure everything on your computer is backed up on an external device
• Allow 2 - 5 hours to complete the upgrade
• Ensure you have any driver disc's including printer drivers etc
• Is your email system a web based system
• Remember, IE will be withdrawn in Windows 10 and replaced
• Ensure you make a note of the COA code issued when you upgrade
• Remove any virus or firewall programme what IS NOT a Microsoft product

I will be offering a FULL Windows 10 upgrade service nearer the time for a set price.


Regards

Neil Bevis
:)