Latest feedback received - Thank you so much.

Various feedback received from customers.

We purchased a laptop from Neil a few years ago and received a superb service, so I knew he was the man for the job when my son asked for a Desktop PC.  Neil explained all we needed to know and gave some excellent advice and tips.  Within 10 days our sons PC was up and running, Neil built the PC and then installed at a time that suited us, fantastic service.  Will most definitely recommend Home Computer Services to family and friends.

Rachael @ Hadleigh

As a retired couple and I being registered severely sight impaired, the computer has never been used with great confidence. But Neil has brought to us that self-assurance and level-headedness required to cope with the IT world of today. Making changes and up-dates over the years to accommodate my deteriorating sight has been carried out with an expertise which has been so appreciated. Neil’s confidence, patience and understanding are the most valuable items users of Home Computer Services are buying. The technical knowhow is pretty good too!!  

Peter and Susan @  Hadleigh       

I certainly have ‘Feedback’ for Home Computer Services.

When my old PC (Fujitsu-Siemens) gave up the ghost a couple of years or so ago, Neil explained the situation to me and made the decision that as I was at that time on Windows XP and that was being wound down it would make more sense to switch to another supplier and he set me up on Windows 7.

This coincided with a free offer from TalkTalk for new ‘wireless’ equipment and Neil went about getting everything set up and running through the various changes that I would come across. Even with my limited knowledge of Computers, I have always found that he is available, always calls back, charges reasonable prices and has a vast knowledge that most people would envy. He is always available for good advice. I have had no hesitation in referring him to my friends and family.

I should have started with the message that Neil Built my new PC from scratch and I am extremely grateful.
A very, very satisfied Customer.
Keith @ Hadleigh

 

Dear Neil

Prompt attention to all email queries. Replies generally within 24 Hours.”
Terry W @ Hadleigh

Neil is everything you could want in the computer engineer.  He is prompt in responding and always punctual.  Apart from his obvious skills in identifying and resolving problems he is also keen to ensure excellent customer service.  Neil is a really good guy to have around with his constant smile and reassuring manner no problem is to big or too small for him to solve.  Why would you turn to anyone else for help?  He is number one in my book!

Anita @ Hadleigh

 

 

AN EXCELLENT COMPUTER SERVICE

I first met Neil, through his advertisement in The Hadleigh News, early 2011.

I was having trouble with my Dell desk top, using the old Windows xp version.
Neil sorted the problems out, within the hour, at a very reasonable rate.
Then at the end of 2011, I wanted to buy a laptop for my Wife, I asked Neil’s advice and suggested the 15 ½” Fujitsu. All setup with software, Windows 7 and installed, in our house, to link with shared printers, documents, pictures etc on my desk top. All at a most reasonable price.
In April 2013, the old Dell desk top with Windows xp, became unstable and as xp will not be supported by Windows in 2014, together with that fact that Neil advised at the time, it will also be vulnerable to virus attack ( as all the media started to report in the spring of 2014, a year later!) . The Dell was fourteen years old!
It had to be replaced, I shopped around, asking advice of family and friends. Then, asked Neil who proposed a new build, to my requirements, set up, installed at home, linked to my Wife’s laptop. Including taking all my files from the old desktop and installing on the new, together with all existing software for camera, printers etc and new software and Windows 7. The price, as always very reasonable. At the end of the home setup, Neil demonstrated the removal of all files from the old Dell and the Billy Whiz stick he used, for the transfer.
A very excellent service, that I have no hesitation in recommending to family, friends or anyone who reads Neil’s blog.
Neil also provides an excellent reliable email and telephone service, to  discuss any issues you may have.
Finally, on his blog yesterday was an excellent piece on what to do about the latest virus threat “GAME OVER ZEUS” , that was reported in the media 3^rd June 2014  but as usual no solution from the media, just alarm !!, not so from Neil, who circulates to his clients a very useful “things to do”.
If not already done so, give Neil a try, you will not be disappointed.
Regards,
8 Sheds Sunny Suffolk,




Once again, thank you to everyone for helping me grow my business and for all the tea and cakes I kindly get given!

Neil

Gameover Zeus Virus and what it means to you.

Okay, first off, do not panic, It is a big problem but only if you let it become a problem.

Here are some extracts from a website today - I will then put my spin on it and you can take the steps you feel are needed.

The 'Gameover Zeus' virus has been temporarily disabled after the police launched attacks on the servers of the criminals behind the 'malware'.
But experts warn that computer users have only two weeks to protect their computer.

How do you get the Gameover Zeus computer virus? The virus installs itself on your computer when you click on a link from an unsolicited website or on a website. It will then send emails to other people from your computer - without your knowledge - allowing it to spread rapidly across the internet.

What can the virus do?
The virus will track everything you do on your computer, waiting for an opportunity to steal personal details, such as online banking information and passwords. These will then be sent back to the criminal network, who could use this information to gain access to your bank account.
If the software does not get enough information, it can lock your computer and hold it to ransom, demanding one Bitcoin - around £300 - to unlock it. If you don't pay, they can delete everything on your computer, including all photos and music.

How do I know if I have the virus?The National Crime Agency has warned that the computers of more than 15,000 people in the UK are already infected with the virus. Most of these will have been contacted by their internet service provider.

How long have I got to protect myself?
Police have taken down the criminal network's servers, temporarily disabling the virus. They estimate it will take them around two weeks to build it back up again.

Should I change my passwords?The National Crime Agency has advised changing passwords, as original passwords may have been compromised during the infection. It is also worth checking bank and credit card statements for any irregularities.

Extracts thanks to LBC.

My take on the situation.

First off if you are running windows Xp then you need to update to a new system, there really is no holding back now.

If you have had your computer serviced or supplied by me then you will have Microsoft security essentials installed on it ( windows Vista and 7 ) and windows defender ( windows 8 & 8.1 ). This Is what I use, simply make sure the tick is green and if it isn't then open the programme and do what is asked and also run a FULL scan.  If you see something different to the above then make sure it is up to date and if it has expired then please all me with regards to your options.

Do you think your computer has been running slow lately ? Strange messages asking you to click to repair problems ? Low memory reports and your computer taking a long time to load and shut down ? If you have one or all of these issues then you may already be infected with various virus's etc. Please call me asap to ask about removal.

Change your passwords, do not use the same password on any accounts that have access to buy goods.

Do not use a slight variant with passwords, change them and make them different.

Do not store your passwords on a file in your computer, store them away from your pc.

Most important is not to open any email attachment's or links in your emails. If you are expecting a parcel or delivery, simply go to the web site direct and log into your account to follow it's progress.

Type the full address of the bank that you use in the browser, do not use short cuts or links from websites. You will notice I have asked you to type my address into the browser direct and not use the link I have included with it ( did you type it ? )

Common sense is the greatest weapon against this very real and very harmful threat. However, everyday we are all faced with these problems but this is now highlighted due to the potential problems and size of the virus's.

If you have any questions then please feel free to email me or call me direct. I have set aside five days in the next three weeks and this includes weekends to get peoples pc's up to date, to service and if needed wipe your computer and reinstall to ensure there are no problems.

The problems are real, but they always have been, don't panic, just give me a call.


Neil Bevis

01473 829552
07815 795662